Free UK Delivery And Returns
5 Star Service
Same Day Dispatch - Order before 3pm Mon-Fri

Delivery Information

Dispatch Promise

We aim to process and dispatch orders made before 3pm on the same working day. If your order is made after 3pm, or at a weekend, it will be dispatched the following working day.

Signatures, Safe places & Tracking

All of our delivery services are fully tracked. You should receive a tracking number when your order is dispatched. You can track your order here. If you do not receive a tracking number please contact us here.

United Kingdom - our delivery services do not require a signature in most cases. You will have an opportunity to specify a safe place for the courier to leave your order at checkout - we will pass this information on to the carrier. If no safe place is specified the order will only be delivered to the household.

International - most of our international delivery services require a signature on receipt. A phone number must also be provided. Safe place delivery is generally not available for international orders.

Delivery Services, Costs and Time frames

In order to provide you with the quickest and most reliable delivery, we use a variety of different delivery carriers. The exact carrier used will depend on your location and order contents. Postage costs and delivery time frames vary by location, the below should only be used as an estimate. For more information on the Click and Collect service we offer, click here

United Kingdom

ServiceTime (Working Days)Price (GBP)
UK Standard Tracked2-3Free
UK One-Day Tracked *Next DayFree on orders over £50
£1.99 on orders under £50
UK Click and Collect with Collect+2Free

* Our One-Day expedited service is typically out for delivery the next working day after postage. This service isn't a guaranteed next day service. However, 95% of our orders are delivered next day. Due to carrier restrictions we cannot provide this service to all UK postcodes, if you are in an exempt postcode the One-Day service will not be available at checkout.


Region/CountryServiceTime (Working Days)Price (GBP)
EuropeInternational Tracked4-10From £7.99
Rest of WorldInternational Tracked4-28From £7.99

Customs & Duty

Bells Shoes cannot be held responsible for any customs or duty changes made by a destination country outside of the European Union. All shipments from Bells Shoes will be declared to customs at order value. For more information about any import charges that may be applied to your order, please contact the customs office for the destination country.

Returns Instructions

Making Your Return

Please follow the steps below and if you have any queries please contact us here.

  1. Complete the returns form enclosed with your purchase. If you have misplaced your returns form, you can download one here (make sure you include your order number on this one, if you can't find it please contact us).
  2. Package the item(s) together with the returns form in the bag that your order was delivered in. If you have lost or damaged this bag, you can use a similar mailing bag to protect the product(s).
  3. Send the return to us. UK returns can be sent via Royal Mail or Collect+. UK pre-paid returns should usually arrive with us within 3-4 working days. International postage times vary.
    • Royal Mail: Attach the pre-paid label to your parcel and take to your local Post Office.
    • Collect+: Attach the pre-paid label to your parcel and take to any participating store. If you misplace or damage your Collect+ returns label, one can be found on the Collect+ website.
    • International: Send to- Bells Shoes, Unit 15A-C Dew Pond Lane, Tongue Lane Industrial Estate, Buxton, SK17 7LF, UK. If returning from outside of the UK; costs involved are paid for by the customer at the time of posting. Bells Shoes recommend the use of a tracked international postage option.
    • Return to our store: We can accept all refunds at our Bells Shoes store in Buxton, Derbyshire. You will be given a receipt and the return will be processed within 48 hours.
  4. Ensure that you obtain and keep proof of postage in a safe place until your refund is processed.


We will endeavour to process your return within 1 business day of receipt - if a refund is requested this will be issued immediately but may take up to 5 business days to show on your account information. For refunds to PayPal, PayPal may hold your funds for a short period before they can be withdrawn/used again.


Returns Terms and Conditions

Unworn Returns

We understand that, especially when buying shoes, there is a possibility that you may need to return them. To help you with this, we have a 30 day returns policy for all orders; and for our UK customers, this is offered with free returns postage. All we ask is that the product is unworn, has only been tried on on carpeted surfaces and is in re-sellable condition.

Worn Returns

Unfortunately we are unable to offer refunds or exchanges on non-faulty products that have been worn or used. Before wearing your shoes outside please make sure that they fit properly, if you find they don't fit at a later stage we will be unable to offer a refund. Any non-faulty products that are returned to us in a worn condition will be returned to the address on the original order (at the cost of Bells Shoes). If you believe your item to be faulty please see the section below "Faulty Returns".

Faulty Returns

We check all orders that we dispatch for quality but we do understand that occasionally the odd order may slip through our stringent checks.

Within 30 Days or Unworn
If you receive a faulty product or find the product to be faulty within the first 30 days of receipt, you should return the item to us using the below returns procedure. Please make sure to note that the product is faulty on the returns paperwork (it's helpful if you tell us what the fault is too!)

After 30 days
Please contact us about the nature of the fault before returning the item to us.

Christmas Returns

Our extended Christmas returns policy is valid from 30th September 2016. This means that you can now return orders until 31st January 2017. Normal exclusions apply.